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Terms & Conditions

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Hotel Omkaran Residency

Welcome to Hotel Omkaran Residency, located in the holy town of Katra. These Terms & Conditions outline the rules and guidelines for using our website, making reservations, and staying at our hotel. By accessing our website or confirming a booking, guests acknowledge and agree to abide by the following terms.

Our goal is to provide a safe, comfortable, and pleasant experience for every guest, and these policies help ensure smooth operations and transparency.

  1. Booking & Reservation Policy

  • All bookings are subject to room availability and confirmation by the hotel.
  • Reservations are considered confirmed only after receiving an official booking confirmation via email, message, or booking platform.
  • Guests must provide correct contact details and identification information during booking.
  • The hotel reserves the right to cancel or modify a reservation if incorrect information is provided or payment terms are not fulfilled.
  • Special requests such as room preferences, extra beds, or early check-in are subject to availability and cannot be guaranteed unless confirmed by the hotel.

  1. Check-In & Check-Out

  • Standard check-in and check-out timings apply as per hotel policy.
  • Early check-in or late check-out may be allowed depending on availability and may include additional charges.
  • All guests must present valid government-issued photo identification at the time of check-in, as required under Indian law.
  • The hotel reserves the right to refuse accommodation to guests unable to provide valid ID proof.

  1. Payment Terms

  • Advance payment may be required to confirm certain bookings, especially during peak seasons or special dates.
  • Remaining payment must be settled at the hotel during check-in or check-out as applicable.
  • Accepted payment modes include online transfer, debit/credit cards, UPI, and cash (as per hotel policy).
  • Any outstanding balance must be cleared before departure.

  1. Cancellation & Refund Policy

  • Cancellation policies vary depending on booking source, room type, and promotional offers.
  • Guests are advised to carefully review cancellation terms at the time of booking.
  • Refunds, if applicable, will be processed within a reasonable timeframe and may depend on bank or payment gateway processing schedules.
  • No-show bookings may incur full or partial retention charges as per hotel policy.

  1. Occupancy & Visitor Policy

  • Only registered guests are allowed to stay in the room.
  • Additional guests or visitors may be allowed only with prior permission from hotel management.
  • Extra charges may apply for additional occupancy beyond the permitted limit.
  • Unregistered guests staying overnight may lead to cancellation of the booking without refund.

  1. Guest Conduct & Hotel Rules

To ensure a peaceful environment for all guests:

  • Guests are expected to maintain respectful behaviour at all times.
  • Loud music, parties, or activities causing inconvenience to others are not permitted.
  • Illegal activities, substance abuse, or misconduct are strictly prohibited.
  • The hotel reserves the right to refuse service or terminate a stay if hotel rules are violated.

  1. Damage & Loss

  • Guests are responsible for maintaining hotel property in good condition.
  • Any damage to furniture, fixtures, linens, or equipment caused by guests may result in additional charges.
  • The cost of repair or replacement will be charged accordingly.

  1. Safety & Personal Belongings

  • While we take all reasonable precautions for guest safety, the hotel is not responsible for loss, theft, or damage of personal belongings.
  • Guests are advised to keep valuables secure and avoid leaving important items unattended.

  1. Health, Safety & Security

  • Guests must follow all safety guidelines issued by hotel staff.
  • In case of emergencies, guests are expected to cooperate with management and follow safety instructions.
  • The hotel reserves the right to conduct safety checks when necessary for security reasons.

  1. Website Usage

  • The content, images, and information provided on this website are for informational purposes only.
  • Rates, offers, and policies are subject to change without prior notice.
  • Unauthorized copying, misuse, or reproduction of website content is prohibited.
  1. Privacy & Data Protection
  • Personal information collected during bookings or inquiries is used solely for reservation management, guest services, and legal compliance.
  • We respect guest privacy and do not sell or share personal data with third parties except when required by law or for booking fulfilment.
  1. Force Majeure

Hotel Omkaran Residency shall not be held liable for any failure or delay in providing services due to events beyond reasonable control, including natural disasters, weather conditions, travel disruptions, government restrictions, or unforeseen emergencies.

  1. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising from hotel services or website usage will be subject to the jurisdiction of local courts.

Contact Information

For questions or clarification regarding these Terms & Conditions, please contact:

Hotel Omkaran Residency
Katra, Jammu & Kashmir, India
(call: +91 99060-80200)
(Email: reservationhotelomkaran@gmail.com)